What’s the Secret to Effective Planned Giving Marketing?

What’s the Secret to Effective Planned Giving Marketing?

Lessons Learned from the Covid-19 Crisis

The Impact of Pausing Donor Communication

In talking with fundraisers and other nonprofit professionals, we’ve seen a consistent and clear pattern:

• Organizations that continued their marketing without interruption saw continued donor engagement.
• Organizations that pulled back missed out on opportunities to connect, and are now left wondering what to do next.

Many organizations paused their donor communication. Why? When we look at who paused and why, we see that Covid revealed what we’ve been telling our clients for years: subject matter education is not the right message for planned giving marketing. In fact, that message isn’t marketing at all.

Marketing is meant to draw people in. And this was (is) particularly important during the Covid 19 crisis when people were (are) feeling disconnected. Many organizations pulled back because the messages were heavy on subject matter, but they weren’t marketing messages that inspired people about their mission.

In the context of Covid 19, this type of message fell flat. Not only because it’s uninspiring … but also because it can be viewed as insensitive.

But there’s another problem—a problem that’s present whether we’re in the middle of a pandemic or not. Not only is an educational message not a true “marketing” message, in that it doesn’t make an emotional connection to the donor, and not only is it boring instead of engaging, but a message that educates donors on specific tax benefits or gift types has a third problem. It misses a huge portion of your audience. That’s because tax law and gift types are only relevant to some of your donors some of the time.

When your marketing message focuses on your mission, it’s relevant to all your donors all of the time.

The Three Essentials of a Planned Giving Message

A planned giving marketing message must do three things:

1. Remind donors why they love your organization
2. Highlight people “just like them” who have made a lasting impact on the organization
3. Connect to donors when life’s big moments happen: marriage, children, divorce, retirement, etc.

Coronavirus presented an opportunity to do all three. Because of Covid 19, people considered their mortality. They spoke about their plans. They wrote or redrafted their wills. This was an ideal time to invite them into a conversation with you. Marketing strategies that focused on educating donors about gifts types were completely irrelevant during the Covid crisis.

Looking Ahead: A New Marketing Paradigm

So now we look to the future. What can we learn about planned giving marketing from Covid 19? One thing I hope organizations and fundraisers learn from Covid 19 is this: subject matter information about gift types and tax benefits is NOT a marketing message.

“People don’t care how much you know until they know how much you care.”

That quote is basically saying you need to make an emotional connection with someone before they’ll listen to you. There’s some strong planned giving marketing wisdom hiding in there! A true, effective marketing message about planned gifts creates an emotional connection. It does not educate about specific gift types.

Your marketing message should cause donors to feel emotions, such as hope, nostalgia, philanthropy, and possibility. At PGM, we see the “donor journey” from a different perspective than a fundraiser. From our view, the marketing view, the journey goes like this:

1. Step One: Inspiration (Marketing inspires the donor)
2. Step Two: Engagement (The donor engages with the fundraiser)
3. Step Three: Fundraising (A conversation about gift types happens)

The old way of marketing planned gifts—sending donors messages that focus on particular gift types—doesn’t work anymore. The truth is, it’s never worked well, because it talked about gifts too soon. This is not your fault, but, unfortunately, it has become your problem. And we want to help you fix it. One way you can do this immediately is through our new Keep Calm and Stay Connected package.

But you’ll also need a long-term planned giving marketing solution. Is there any reason you wouldn’t schedule a call to learn more?